After-sale service

Service tenet: customer satisfaction first
Service Security: strict compliance with the national "Three Guarantees"
Convenient service: service network covering the country to provide on-site service
Customer advisory services: answer customer inquiries about products and services, accept all product repair, customer service complaints
Customer opinion processing: resolve or propose specific solutions within 1 working days

Service rules
1. Within one year from the date of purchase, the company will provide free maintenance if quality problems arise (except in the following cases).
1) Artificial product damage.
2) Maintenance or alteration of products without authorization;
3) Damage caused by incorrect operation, negligent use, accident or other force majeure;
4) Failure to install according to the installation instructions on the instructions causes damage;
2. The company provides remunerative maintenance for the quality problems of products over one year from the date of purchase.
3. If products beyond the free warranty period are seriously damaged, without spare parts supply or other uncontrollable factors, the company will no longer provide maintenance services;

IV. Manpower Fee Free for Maintenance

Company product service process
1. Repair by telephone.
2. Telephone service.
3. Maintenance of the products sent back to the company's after-sales service center.
4. The company sends professional personnel for on-site maintenance (depending on the situation).
5. Maintenance is completed.
6. Customer evaluation.

After-sale service

All the service provided by the company are based on the use of our products customers.
Wherever the company's products to buy, the user, are automatically enjoy the company's after-sales service. The company to provide users with high quality and comprehensive after-sales service, regardless of what the user has problems, will be the company's customer service department of the detailed help.
Customer service users will be reflected in the issue of classification, such as the company can, by the company responsible for solving user problems, such as belonging to other reasons, customer service department will quickly help users solve the problem as soon as possible

Product quality problem
The company's products are out of the company through the inspection, to achieve the relevant product quality standards of qualified products. If the user to buy the company product quality problems, please contact the customer service department, we will deal with the specific problems of users, respectively. In the company, the rights of consumers as consumers are fully respected

Product delivery problem is influenced by many factors, the delivery of our products will be selected according to the railway express, express railway, railway, highway, truck parts logistics distribution, post office mail and other carriage units user requirements. Regardless of the manner in which the product is delivered, the user shall have the right to request that the package be complete when the product is received. If the product received by the user is damaged or lost in transit, please contact the carrier immediately.

More than the quality assurance period of the company will also help users to solve quality problems. The resulting increase in costs borne by the user